Job Opportunity: Application Support Lead
About Our Client: Our client is a global financial institution seeking talented individuals to join their Markets Product Support Team, specialising in Cash Equities workflows. They are committed to delivering world-class client service through engineering, innovation, and risk management.
Position: Application Support Lead
Location: Hong Kong
Key Responsibilities:
- Manage a complex and critical application stack for the Cash Equities business.
- Lead stakeholder management, incident management, root cause analysis, and continuous improvement.
- Represent Cash Equities APAC in senior governance forums.
- Improve service levels, operational efficiencies, and incident/problem management.
- Guide development teams on application stability and supportability.
- Formulate and implement frameworks for managing capacity, throughput, and latency.
- Coach team members to maximise their potential and performance.
- Drive cost reductions and efficiencies through root cause analysis and performance tuning.
- Participate in business review meetings and align technology strategies with business requirements.
- Manage vendor relationships and oversee offshore managed services.
- Ensure compliance with applicable laws, regulations, and policies.
Qualifications:
- 10+ years of experience supporting Global Markets.
- Strong technical understanding of Linux/Java-based systems.
- Experience with FIX protocol and IT infrastructure.
- Senior-level experience in application support and people management.
- Proven experience in senior stakeholder management and project management.
- Capacity planning and forecasting exposure is a plus.
- Excellent communication skills and ability to share information effectively.
- Prior experience managing Electronic Execution Platforms is mandatory.
Education:
- Bachelor's/University degree required; Master's degree preferred.
What We Offer:
- Competitive salary and benefits.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.
